RMM Client User Onboarding

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system.   User onboarding requires planning. You need to agree the amount of…

The RMM Concept

RMM is the “remote monitoring and management” of an IT system. The concept enables multi-site businesses to centralize all IT support functions at one location.   Another business strategy that RMM enables is the outsourcing of IT management and support. This opportunity has created the “managed service provider” (MSP) sector. Now separate companies can take…