RMM Client User Onboarding

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system.   User onboarding requires planning. You need to agree the amount of…

RMM for IT Asset Management

A key goal of remote monitoring and management is to look after the system of a multi-site company, or for a managed service provider (MSP) to support the IT infrastructure of a client company.   Keeping everything running smoothly involves taking an inventory of all IT% assets and ensuring that they are still within their…

RMM Real-Time Monitoring

Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser.   The software that processes collected performance data can be installed on a server…

The RMM Concept

RMM is the “remote monitoring and management” of an IT system. The concept enables multi-site businesses to centralize all IT support functions at one location.   Another business strategy that RMM enables is the outsourcing of IT management and support. This opportunity has created the “managed service provider” (MSP) sector. Now separate companies can take…