Thanks to the constant positive feedback and love from the IT community, we have some fun news to share with you! Can you believe that 2019 is almost through? This has been an exciting year for Atera, and we’re delighted to announce that we’ve been making quite the industry splash! Our successes are your…
October is Cybersecurity Awareness Month, and to coincide with this important outreach, Atera joined forces with Webroot to provide an informative and educational webinar on the cyber-security shift, presented by George Anderson, Product Marketing Director at Webroot. Cyber-threats continue to grow in volume, sophistication and effectiveness, and today’s SMBs are struggling against the risk. If…
If you want to grow your business, streamline and systematize your processes, you definitely would have loved checking out our very own Ari Sherbill, Lead Evangelist at Atera talking about how to attract more clients along with MSP Nation recently. If you missed it, you can watch the full webinar here, or read on for…
The latest from Gartner shows that global spending in the IT industry is projected to reach $3.74 trillion this year, up 0.6% since 2018. John-David Lovelock, Gartner’s Research VP has warned that IT companies need to be prepared in case general economic uncertainty, trade wars and tariffs or global changes such as Brexit lead to…
Any business that wants to remain competitive knows that we are in the age of the customer. To stay relevant and ensure that your business can continue to grow, you need to be providing excellent customer service, all the time. The best way for an MSP to maintain this level of service, is to use…
For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning. You need to agree the amount of…
A key goal of remote monitoring and management is to look after the system of a multi-site company, or for a managed service provider (MSP) to support the IT infrastructure of a client company. Keeping everything running smoothly involves taking an inventory of all IT% assets and ensuring that they are still within their…
Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser. The software that processes collected performance data can be installed on a server…
A remote monitoring and management suite (RMM) provides all of the utilities that a technician needs in order to perform IT support for a client company. There are a number of “must have” modules that any package terming itself as an RMM needs to include. Although there are many packages on the market that have…
