Customer Success Manager

  • Israel, Tel Aviv
  • Customer Success

Job description

Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers’ needs and their business workflow. As a Customer Success Manager (CSM), you will be expected to deliver value and ROI to Atera’s clients. These long-lasting relationships are built via exceptional customer service, understanding customers’ needs and top-notch onboarding of new customers. As a part of the CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs. 


The Role  


Serve as the primary POC and liaison between clients and the Atera team

Build and maintain strong relationships with clients

Analyze key account statistics and performance metrics to identify pain points

Educate clients on how to best use Atera’s platform aka “best practices”

Proactively identify opportunities and optimization points for Atera’s clients

Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs

Demonstrate continuous value of Atera’s solutions by keeping high retention rates

Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience

Lead the knowledge sharing effort derived from the Voice of Customer (VOC)


Requirements

2+ years of experience in a CSM or Account Management role (preferably in SaaS)

Solid understanding of customers lifecycle stages

Ability to understand complex technology and explain it simply

 Native English Speaker - Mandatory

Strong quantitative and analytical skills; ability to identify data trends

A proven record of retaining and growing multiple client relationships

Committed to customer satisfaction with a passion for customer success

Ability to work in a fast-paced dynamic environment

Superior organization and prioritization skills, with strong attention to detail

Self-motivated, detail-oriented with strong communication and interpersonal skills

 Tech-savvy with strong technical skills

 Problem-solver, resourceful and independent

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