Cloudscape needed a new IT management platform with the technological capabilities to empower more automation and future growth opportunities.
Atera, developer of the cloud-based IT automation platform that combines RMM, PSA, and remote access into one powerful solution
Atera has enabled us to change the way we do business. Their technology helped alleviate our process headaches, and opened the door to greater efficiencies through automation. Now we can provide a better customer experience and save money while doing it.
Cloudscape is a leading IT organization providing technology services and support to London and Home counties. The company offers complete and reliable IT services to ensure its clients’ technology performs work well and keeps their businesses up and running. As IT experts, Cloudscape offers cloud system support for PCs, Macs, servers, and networks. As the business advisor to its clientele, Cloudscape advises on equipment throughout the technology ecosystem, including system updates, so businesses can maintain efficiency. To learn more, please visit the Cloudscape website.
Cloudscape is an IT support company based in London with ten employees and growing. The company focuses on providing IT services to small and medium-sized businesses in London’s West End serving financial services, professional services, and retail businesses, and design agencies. Contracts typically cover a wide range of IT-related services as Cloudscape’s clients tend to outsource the majority of their IT requirements, including desktop support, management of mobile devices, network and server maintenance, hosting, and cloud projects.
With more than 50 contract clients, Cloudscape needed a streamlined way of managing each client’s individual requirements, recording billable hours, and handling day-to-day support tasks.
As company director, Mike Casey explained:
“ We were using several disjointed systems at the time, and were tracking time spent on client projects through Outlook, manually syncing hours at the end of every day. It was very clunky. ”
Gartner found that “many business and IT leaders see the customer experience as a sustainable source of competitive differentiation.” It became clear to Cloudscape that they needed to improve processes to ensure the company was providing a best-in-class experience to clients.
Mike turned to Atera for help improving their processes and systems, that would in-turn offer a better experience to their customers.
Installing Atera’s MSP platform has completely transformed the way the Cloudscape team works.
Atera opened the door to truly transformational tools and resources that have helped Cloudscape thrive.
Remote access for support purposes, online backups and monitoring, time recording, and ticketing are now all centralised via the Atera platform. Mike believes the system saves him an estimated 14 hours each month just on preparing the timesheets. Pleased with these time and cost savings, he is also leveraging the Quickbooks integration, which replaced his accounting and invoicing system.
“With our increasing number of clients, the platform definitely makes all the overhead tasks easier as it automates so many processes and stops mistakes from happening,” he explained.
Mike continued: “ We have new people joining our team soon and we will start them on Atera straight away. With the platform in place, Cloudscape is well prepared for further growth. ”
Gartner expects cloud migration to affect $1 trillion in IT spending by the end of 2020, making cloud computing one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. With Atera, Cloudscape is set up to capitalize on the cloud opportunity in the market.
“ We have a partner in Atera, and they set us up for success. With the platform in place, Cloudscape is well prepared for further growth. ”
Since Cloudscape started leveraging Atera, the company has been able to save money and grow.
Beyond improving the customer experience, Atera’s IT management platform helped Cloudscape reduce customer service burdens on its team and further automate their processes.
“ Since signing on with Atera, my team has been freed up to work on more profitable activities, ” said Mike.
Atera is the developer of the cloud-based IT automation platform that combines RMM, PSA and Remote Access into one powerful solution. Atera’s all-in-one innovative platform offers MSPs improved operational efficiency, seamless integration, end-to-end management, and disruptive pricing. To learn more, visit atera.com.