Atera’s network discovery function will ease many of the headaches encountered while running an MSP.
Take a look at how network discovery will speed up your service and save you money.
Instant Scans/Customer Onboarding definition
It’s great to win new business, but you could end up losing money if you don’t get the contract right. Planning resources and defining costs can only be performed once you know exactly what equipment the new customer has on its site.
The clients of MSPs don’t always know exactly what equipment they have attached to the network before they outsource the management of their system. So, fully negotiating a contract is a shot in the dark without detailed information on the site’s inventory.
A network discovery tool helps the MSP and the client to fine tune the contract at the beginning of the service. Leave the precise definition of requirements open until a second phase of contract planning and tighten up the obligation once a clearer view has been gained, thanks to Atera’s network discovery function.
Customers can be shown exactly what equipment they have. This might come as a surprise to them and it sets the pace of the relationship between your MSP and its new customer right from the very beginning.
The ability to give a client a device inventory at a moment’s notice shows that the MSP has full command of the system under management. It lets the client know that you are a fully equipped service that is immediately able to get on top of all issues.
Getting on top of all of the issues that onboarding a new client involves can be overwhelming. Small MSPs are run by powerhouse founders who, like it or not, just can’t do everything themselves. The automated data collection routines of the Atera network discovery feature takes a lot of the legwork out of managing a remote system. It enables a cost-cutting MSP to demonstrate command of the client’s inventory without having to spend precious time on searching through records to spot all devices.
Being able to instantly list all device types lets the client know that it is dealing with a professional team. You won’t be caught out by a disaster when you know exactly what infrastructure you’re dealing with. You will know where each piece of equipment came from, how old it is, and what firmware version it is running.
You can’t fix a problematic device if you don’t know it’s there. The network discovery tool instantly puts at your fingertips all of the information on the system that you have committed to support.
Early system definition enables the MSP manager to plan an accurately-sized support team at the beginning of the service agreement period. You can interview potential new staff as soon as your sales manager moves into negotiations with a new client. Network discovery gives the MSP the ability to source the right number of seats at the right time. So, why wait until the contract is tied down to start identifying available extra technicians?
Once the client signs on the dotted line, you can examine the remote system and find out exactly what you’re dealing with by running the network discovery process.
When a system sweep of the new client’s site reveals it has much more equipment to support than its managers initially declared, sales managers can get onto the client contact immediately and confirm the extra capacity that the realities of the site requires.
Fortunately, the flexible, technician-based pricing of Atera’s RMM and PSA system lets an agile MSP add new accounts at an instant. As soon as the requirements revealed by the autodiscovery sweep are confirmed by the client, the operations manager can expand the number of seats it has in the Atera system and call in that new staff. You won’t be caught short-staffed, thanks to Atera’s Network Discovery and scalable pricing.
The network discovery service runs constantly, so the MSP can spot the appearance of new equipment as soon as it goes into service. This means that the client can’t slip in extra equipment that won’t be billed for. It also means that per device contracts can be billed for accurately on a daily equipment inventory – start charging for supervision from the day a new device is connected.
Knowing that you have the ability to continually check on the arrival and retirement of equipment will completely change your business model. You don’t have to rely on guesswork anymore and can switch over to per-device billing. This option is much easier to cost out and enables you to give potential clients a much clearer pricing structure.
Device-based pricing can give your MSP a marketing edge over your rivals. The managed services market is cut-throat and thin margins make every estimate a risky gamble. However, the knowledge that you can instantly adjust your staff and software provision according to the results of the autodiscover process lets you relax a little when bidding for work.
You won’t be blind-sided by clients that try to sneak in extra equipment on a fixed-priced contract. You can shift to fair pricing that enables you to make money while offering keenly-priced quotes.
The inclusion of network discovery makes Atera an unbeatable MSP support package. The service is delivered from the cloud, which means that you don’t need to maintain your own servers to run software. The Atera system is the complete MSP management service and is offered on a per-technician subscription. This makes it easy to add-on more seats within minutes.
The network discovery feature will give you precise knowledge of a new client’s inventory, letting you put exactly the right number of technicians in place from the very beginning of the service agreement. The continuous updates from the auto-discovery service let you spot extra inventory as soon as it appears on the client’s network. You can add new technicians immediately in response and charge for every minute of support for the precise volume of equipment on that client’s site.