PSA Software with only MSPs in mind

Atera’s Professional Services Automation (PSA) is a seamless part of the All-in-One platform, enabling you to support customers and run a successful MSP business.

PSA Software for MSPs

Customer Relationship Management

Manage all of your customers from just one system with a 360◦ view. Atera PSA software organizes all of your customer information in one place, including all relevant RMM and PSA information in-one view: Contacts, Contracts, SLA, Devices, Tickets, encrypted password repository and miscellaneous attachments.

Customer Relationship Management with Atera's PSA software for IT pros
Helpdesk and Ticketing with Atera's All-in-one platform

Helpdesk and Ticketing

Manage your helpdesk like a pro with Atera’s simple and intuitive ticketing and time tracking system, designed specifically for MSPs and IT service providers both for helpdesk and on site activities.

Knowledge Base

As an MSP, you need to keep track of a lot of customer knowledge. You also need to make sure that everyone on your team has access to the most up-to-date information from anywhere. Stop storing your important and sensitive customer knowledge in spreadsheets or notepads. Centralize and share everything with Atera’s Knowledge Base.

Atera’s Software Knowledge Base for MSPs
Flexible Contracts and Services​ with Atera's PSA

Flexible Contracts and Services

With Atera's PSA software for MSP and IT Professionals can manage a wide range of contract types per customer with a high degree of flexibility. Include differentiated rates for off hour work, projects, 3rd party products and more

As a medium size MSP, our technicians time is extremely valuable and a lot used to be wasted in administration tasks and inefficiencies.
Thanks to Atera’s sophisticated set of PSA functions – such as ticketing, time capturing, billing and QuickBooks® integration we are able to dramatically increase our efficiency and reduce the end of month billing effort.


RG Digital, USA

Automatic Time Capture, Monthly Billing & Time Sheets

Automatically apply time to any contract type, create an end to the tedious process of creating monthly bills and invoices and put an end to billing disputes with ticket, time and invoice details that are configurable per customer.

Atera's Professional Services Automation allows automatic time capture, monthly billing & time sheets
Integration with Accounting Software​ with a click of a button

Integration with Accounting Software

With a click of a button create invoices in your favorite accounting software, saving hours of work every month. Atera currently integrates with: QuickBooks Online, QuickBooks Desktop, Xero and can output a General CSV for input in any Accounting software.

Customer Portal

Atera’s beautiful and brandable customer portal allows your customers to quickly view ticket status, add tickets and access your Knowledge Base posts.

Atera’s beautiful and brandable customer portal
Control your clients network from Atera's mobile app


If you are like most IT service providers, you spend a lot of time traveling to different customers. Atera empowers you to do your job more efficiently and capture more billable hours, improve revenue and collection with powerful mobile tools.

Reports and Analytics

Measure your support load, activities, customers’ satisfaction and your support team’s performance.

Generate costume reports with Atera's software

See Atera in Action

RMM Software, PSA and Remote Access that will change the way you run your MSP Business